Reference

Terms That Cover Your Account and Activity

These terms set out what you agree to when you open an account and use Hibajee VIP. Access and eligibility depend on your local law and the regions where this service is available — check that before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified in advance

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TERMS QUERY PATHS

Where to Send Your Terms Questions

If something in these terms is unclear or you want to raise a concern about your account, reach us through the channels below. We respond to account and terms queries during our standard support hours — check the contact page for current availability.

Live Chat Start a chat from the account page for quick questions about how a specific term applies to your account or wallet transaction.

Email Support Send a written query about these terms or your account status to our support address. Keep your registered mobile number handy when you write in.

Help Centre The help section covers common questions about account rules, wallet credits, and what to do if a bKash or Nagad transfer is not showing.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is held securely and used only to operate your account and process your transactions. We do not sell your personal information to third parties. If you want to know what data we hold or request a change, contact support with your registered details.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. Never share your PIN or OTP — any breach reported to us is investigated promptly.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can ask us what we hold about your account by contacting support directly.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket go through a name-match check against your registered account details before the transfer is released.

Terms Updates

We notify you of material changes to these terms before they take effect. If you disagree with a change, you can close your account before the new terms apply.

What These Terms Actually Cover

Hibajee VIP Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register and use your account, you enter into an agreement with us on the terms set out here. These terms cover how your account works, how deposits and withdrawals are processed through bKash, Nagad, and Rocket, and what happens if there is a dispute.

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We may update these terms from time to time — we will let you know before any material change takes effect. Continued use of your account after that notice means you accept the revised terms. Eligibility is not universal. Access to this service depends on whether
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it is lawful in your region under local Bangladesh law. If you are in a location where this service is restricted, these terms do not create any entitlement to access. Your account is personal to you. You must not share login credentials or allow someone else
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to operate your account. Any activity on your account is your responsibility. Funds deposited via bKash, Nagad, or Rocket are credited to your account wallet once the transfer is confirmed on the payment rail. Withdrawal requests go through a verification step before funds are released back
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to your registered mobile wallet.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Real questions about how these terms apply to your account and payments.

These terms apply to anyone who opens and uses a Hibajee VIP account. Access depends on whether use of this service is lawful in your location under local Bangladesh law and eligible regions.

Yes. We may update these terms and will notify you before any material change takes effect. Using your account after the notice period means you accept the updated terms.

Deposits and withdrawals processed through bKash, Nagad, and Rocket are all covered. Each transaction is subject to the confirmation and verification steps described in the terms.

Contact support with your transaction reference and registered mobile number. We check the payment rail record and resolve unmatched transfers through our standard account query process.

Reach out to support with your registered account details and state your request clearly. We will confirm what data we hold and handle your request in line with applicable rules.

If a change is announced and you do not accept it, close your account before the new terms take effect. For existing disputes about how a term was applied, contact support to raise a formal query.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account and Activity

Where to Send Your Terms Questions

Account Security and Data Under These Terms

Account Security

Data Retention

Wallet Verification

Terms Updates

Common Questions About These Terms

01 Who do these terms apply to?

02 Can these terms change after I sign up?

03 What payment methods are covered by these terms?

04 What happens if my bKash or Nagad deposit does not reach my account wallet?

05 How do I request access to or deletion of my account data?

06 What do I do if I disagree with a term?

Terms & Conditions

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